DELIVERIES AND ORDER PROCESSING TIMES
All orders will be processed within 1-2 working days.
Please allow up to 3 days during sale or promotional events, or at peak periods such as Christmas.
As we are based on the South Coast of NSW, our delivery times may be a little longer: Generally 2-5 business days in Australia from the time of dispatch. Please add 1-3 business days for delivery to Western Australia. Delivery times may vary between regional and metro areas. Please note delivery times may vary during peak periods such as Christmas and during sales offers.
We recommend creating a customer account to facilitate easy tracking of your purchases. A dispatch confirmation email displaying your tracking number will be sent via email, once the order is ready to be sent out.
For deliveries to NZ & US we use Australia post. Delivery times vary depending on the final destination and customs, however please allow 7 - 10 working days.
Deliveries may require a signature, unless you provide authority and instructions 'to leave' during checkout. If a parcel cannot be delivered, it may be returned to the post office or couriers depot, or to our store. In most cases delivery will be attempted twice. This will add to delivery times and is out of our control. If you wish to avoid delays, we suggest you use a delivery address such as your place of work, or a family members home, to ensure that someone will be available to receive and sign for it on your behalf.
Bear in mind that extreme weather conditions such as flooding and bushfires can often affect the postal service and in turn, receiving your parcel in our quoted time frame.
AUTHORITY TO LEAVE
By providing authority to leave, you have authorised all couriers to leave all parcels without a signature. In doing so you indemnify both Roots & Wings Design and it's Couriers against any claim for loss and / or damage relating to any freight item so left.
TRACKING YOUR ORDER
When your online purchase is complete you will receive an email containing your order confirmation and delivery details.
Registered customers who have made purchases via their account, will be able to track their order online. Access is via the 'MY ACCOUNT' section of our website.
The link provided will allow you to track the status of your delivery at any time. If you can’t find your tracking code, please email us and we’ll be happy to help.
If the anticipated delivery timeframe has passed and/or the tracking on your order shows ‘delivered’ and you have not received your package, please contact by email within 48 hrs so that we may assist you in locating your parcel.